Privacy Policy

1. Who We Are

Splash & Grow Swim Academy (“we”, “us”, or “our”) is the Responsible Party for the personal information collected through this website and in connection with our swimming lesson services.

2. Information We Collect

We collect personal information that you provide directly to us, including:

• Your name and the name of any learner you are enrolling
• Contact details: phone number, email address, and WhatsApp number
• Learner details: age and current swimming ability
• Booking and scheduling information
• Payment records (we do not store banking credentials)
• Any information you voluntarily provide through our contact form or communications

We do not collect sensitive personal information as defined under POPIA, such as race, health records, or biometric data.

3. Why We Collect Your Information

We collect and process personal information for the following purposes:

• To manage enrolments and schedule swimming lessons
• To communicate with you about lessons, bookings, and changes
• To process payments and maintain financial records
• To respond to enquiries submitted through our contact form
• To send updates about Splash & Grow, including event notices
• To comply with our legal obligations

4. Legal Basis for Processing

We process your personal information in compliance with the Protection of Personal Information Act, 2013 (POPIA). Our legal basis for processing is:

• Contract performance: to deliver the swimming lesson services you have enrolled in
• Consent: where you have voluntarily provided information for marketing communications
• Legitimate interest: to manage our business operations and communicate with current learners
• Legal compliance: to meet our obligations under applicable South African law

5. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in limited circumstances:

• Booking services:We use Setmore to manage lesson bookings. When you book through our site, you interact directly with Setmore's platform, which has its own privacy policy.
• Legal requirements: We may disclose your information if required to do so by law or in response to a valid legal process.

6. How Long We Keep Your Information

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected. Enrolment and payment records are retained for a minimum of five years for financial and legal compliance purposes. You may request deletion of your information at any time where retention is no longer required by law.

7. How We Protect Your Information

We take reasonable precautions to protect your personal information from unauthorised access, disclosure, alteration, or destruction. This includes:

• Secure HTTPS connections on this website
• Limiting access to personal information to those who need it
• Not storing banking credentials or full payment card details

No method of electronic transmission or storage is completely secure. We cannot guarantee absolute security but commit to handling your information responsibly.

8. Cookies

This website uses minimal cookies necessary for core functionality. We do not use tracking cookies for advertising purposes. Embedded third-party services such as Google Maps and Setmore may set their own cookies subject to their respective privacy policies.

9. Your Rights Under POPIA

Under the Protection of Personal Information Act (POPIA), you have the right to:

• Access the personal information we hold about you
• Correct or update inaccurate personal information
• Request deletion of your personal information, subject to our legal retention obligations
• Object to the processing of your personal information
• Withdraw consent for marketing communications at any time
• Lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, please contact us at info@splashandgrow.co.za.

10. Information Regulator

If you believe we have not handled your personal information appropriately, you have the right to lodge a complaint with the Information Regulator of South Africa:

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date at the top of this page. We encourage you to review this page periodically.